Refund
Refund Conditions
Users may initiate a refund if the product or service does not meet expected quality standards, provided that the request complies with the platform's refund policy:
The product or service is of a refundable type.
Refundable content includes prompts, characters, and knowledge bases.
Nonrefundable service includes LLMs, text-to-speech, retrieval test, image generation.
Important
Refunds can be initiated within 7 days of purchasing a creator's product or service.
How to Request a Refund
Navigate to My Account > Bill and find the record you wish to request the refund.
Click the
at the end of the record, and choose Refund.Fill out the Refund application. Enter the required refund amount and reason. It is highly recommended to upload a screenshot so that the refund progress is fastened.
Once approved, the refund will be credited to your platform balance, which can be used for future purchases.
Platform balance can also be withdrawn to the original payment account via a third-party payment platform (Stripe), subject to applicable transaction fees.
Refund Progress Tracking
Users can track refund progress through the 'Notification' which provides updates on each stage of the refund (e.g., refund submitted, successful, or failed).
Check from the billing records.
Navigate to My Account > Bill. When a refund request is made, the status changes to "Pending"; if approved, it changes to "Refunded"; if denied, it changes to "Rejected" where no further action is available.
Users will receive a Refund Rejected notification and the rejection reason in their Personal Notification Center if the refund is rejected.
Refund Data Management
The platform reserve the rights to reject the refund and manages all refund-related data, including approving or rejecting requests.
For refunds or income withdrawals involving third-party payments, the transaction monitoring and the process follows third-party payment policy, where the user may pay the transaction fee depending on the payment methods and region.
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