Privacy Policy
Last updated: Nov. 1st, 2024
Introduction
This privacy policy ("Privacy Policy") explains how iSiri ("we" or "us") collects, uses, and shares personal information through the iSiri platform, including our websites, apps, and related services that link to or reference this Privacy Policy (the "Platform").
Data Controller: iSiri is owned and operated by IDEASALIVE INC., registered in Washington, US. If you have questions about how your data is used, please contact us at [email protected].
[Note: When you publish contents and allow end users to interact with them, including providing personal information, such personal data is processed under the iSiri Service Agreement between you and us. This Privacy Policy does not apply to that data.]
What Information We Collect
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. 1. Information You Provide
Profile Information: When you set up an account, we collect your username, email, password, and optional profile information like a photo or bio.
User Content: We collect data you provide when interacting with our Platform, including text, files, feedback, chatbot development, and chat history.
Payment Information: If you make purchases or payments, iSiri do not collect payment details but cooperate with Stripe who collect details including card information, billing address, and purchased items.
Contact Information: When you contact us, we collect your correspondence, including proof of identity, inquiries, and feedback.
2. Automatically Collected Information
Technical Information: When using the Platform, we collect device model, operating system, IP address, system language, service-related logs, and crash reports. We assign device and user IDs to connect your logins across multiple devices.
Location Information: We automatically collect approximate location (e.g., country, state, or city) based on your IP address.
Usage Information: We track usage metrics like frequency, duration of use, and in-app settings.
Cookies: We use cookies for platform functionality and marketing. Learn more in our Cookies Policy.
3. Information From Other Sources
Linked Accounts: If you log in using third-party services (e.g., Google), we collect login tokens and related information. We follow Google’s API Services User Data Policy when applicable.
Advertising and Partners: We receive marketing identifiers, hashed emails, and information about interactions with ads from partners to better tailor content and promotions.
Payment Providers: We collect transaction data from payment partners (Stripe0 to verify purchases.
How We Use Your Information
We use your information to operate and improve the Platform, including:
Providing Services: To allow you to create chatbots, purchase iSiri tokens, and use other Platform features.
Unified Account Services: We unify account services across related products (e.g., BagelBell and Cici) to ensure consistent user experience.
Customer Support and Notifications: To offer support, communicate changes, and provide service updates.
Security and Safety: To monitor, prevent, and detect illegal activity, fraud, and abuse on our Platform.
Improving the Platform: To understand user behavior and enhance Platform features using analytics and usage data.
Research: To facilitate independent research, as well as internal analysis and improvements.
Compliance: To meet legal obligations or for public safety.
How We Share Your Information
1. Service Providers
We share your information with third-party service providers that help deliver and improve the Platform, including GPT services by Microsoft, Claude services by AWS, and payment services like Stripe.
Language Models: Your inputs may be shared with language models to generate responses. We ask that users avoid sharing personal, sensitive information in chat interactions.
2. Business Partners
Third-Party Integrations: We share certain information with third-party platforms, such as when you log in using Google, to facilitate access.
Advertising and Analytics: We work with partners to promote iSiri and measure campaign success.
3. Corporate Group
As part of a larger corporate group, certain functions such as content delivery and research are supported by group entities.
4. Legal and Other Obligations
We may share your information as needed to comply with legal processes or to protect user safety.
5. With Your Consent
Where required by law, we may share your information if you have explicitly consented to it.
Your Rights and Choices
Depending on your location, you may have rights such as:
Access: Request information we hold about you.
Correction: Update or rectify inaccurate personal data.
Deletion: Request deletion of your data. Note that deleting your iSiri account may also delete linked accounts (e.g., BagelBell, Cici).
Restriction: Limit how we use your data in certain circumstances.
To exercise these rights, contact us at [email protected]. Note that some rights may impact Platform functionality.
Security and Data Retention
We use technical, administrative, and physical safeguards to protect your information. We retain information for as long as necessary to provide our services and meet legal obligations. Personal data is anonymized or deleted once no longer needed.
Children Under 18
The Platform is not directed at children under 18. If you believe we may have collected information from someone under 18, please contact us.
Privacy Policy Updates
We may occasionally update this Privacy Policy. Changes will be notified via updates on the "Last Updated" date or as otherwise required by law. Please review the policy periodically.
Contact Us If you have any questions, please email us at [[email protected]].
Last updated